Your privacy is important to us. This Privacy Policy explains what information Raytrace collects from users of our Services, how we use it, and how we protect it.

Raytrace does not sell your data. For paid plans, we do not train on your data without your consent. You can email help@raytraceai.com at any time with questions about how your data is handled.

We reserve the right to change this Policy at any time. We will notify you of material changes by posting an updated Policy to this page and/or by emailing the primary address on your account. Changes take effect when posted.

1. Scope

This Policy applies when you visit our website or use our Services. It does not apply where we process information on behalf of our customers as a data processor — in those cases, the relevant customer controls what is collected. We are not responsible for the privacy practices of our customers or any linked third-party services.

2. Information We Collect

Information You Provide

Account Information. Name, email address, profile picture, password, and authentication credentials required to create an account or enable certain features.

Payment Information. Billing details such as credit card information and billing address, collected and stored by our third-party payment processor. We do not store full card details on our servers.

Customer Data. Audio, transcriptions, notes, or other content you submit through the Services. Use of this data is governed by our Terms of Service.

Feedback and Communications. Anything you provide when contacting support, responding to surveys, or otherwise communicating with us.

Information We Collect Automatically

Log Data. IP address, browser type, access dates and times, and details about how you interact with our website.
Usage Data. Features used, content viewed, time zone, country, and session timestamps.
Device Information. Device name, operating system, and browser version.
Analytics. We use analytics tools that may use cookies to understand how users engage with our Services.

Information from Third Parties

Third-Party Authentication. If you sign in via Google or another provider, we receive authentication information from that provider.
Service Providers. Information from vendors who help us operate our business, such as transcription and AI service providers.

3. How We Use Your Information

To deliver, operate, and improve the Services
To prevent fraud and unauthorized activity
To respond to your questions and provide customer support
To send transactional messages such as invoices, security alerts, and product updates
To send promotional communications (you can unsubscribe at any time)
To comply with legal obligations and defend against legal claims
For internal analytics and record keeping
At your direction or with your consent

4. How We Share Your Information

With service providers who help us operate the Services (hosting, payments, analytics, customer support)
With cloud storage providers such as Amazon Web Services and Google Cloud Platform
With AI and transcription service providers to deliver product features
With integrated platforms you connect (e.g. Slack, Google) at your direction
With corporate affiliates and subsidiaries
In connection with a merger, acquisition, or sale of our business
When required by applicable law or legal process
With your consent or at your direction

5. Cookies

We use cookies — small text files stored on your device — to operate and improve the Services. We use four categories of cookies:

Strictly Necessary. Required for login functionality, user authentication, and security.
Functionality. Remember your preferences and settings to personalize your experience.
Analytics. Track visits and usage patterns to help us measure and improve performance.
Advertising. May be used to show relevant content based on your browsing behavior.

You may manage or block cookies through your browser settings at allaboutcookies.org. Some features may not work as expected if cookies are disabled.

6. Security

We maintain a risk-based security program with organizational, technical, and physical safeguards to protect your information. Our security policies are reviewed at least annually. You are responsible for keeping your password confidential and logging out after each session.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. Deleted items are marked for permanent deletion from our servers within 15 days and may be restored during that window. After account termination, Customer Data is retained for up to 60 days before permanent deletion. We may keep de-identified or aggregated data indefinitely, and retain certain records as required by law.

8. Your Rights

You may request to access, correct, or delete your personal information by contacting us at help@raytraceai.com. Depending on your jurisdiction, you may also have rights to:

Obtain a copy of your personal data
Restrict or object to processing
Data portability
Lodge a complaint with a data protection authority

EEA residents may contact the Irish Data Protection Commission (+353 578 684 800). UK residents may contact the ICO (+44 303 123 1113).

9. Children

Our Services are not directed at anyone under the age of 16. If you believe we have collected information from a minor, please contact us at help@raytraceai.com and we will delete it promptly.

10. External Links

Our Services may contain links to third-party websites. This Policy applies only to Raytrace's website and Services; linked external sites have their own separate privacy policies.

11. Contact Us

If you have any questions about this Policy, contact our Privacy Officer at:

Email: help@raytraceai.com